The online retail giant has changed its return policy to state: “U.S. seller fulfilled returns that are within Amazon’s returns policy will be automatically authorized.”
In other words – all returns are accepted automatically. Currently, merchants have the ability to evaluate returns for product damages or other reasons before giving a customer’s money back. That protection has been taken away. If you’re an Amazon merchant, you will have less control over when a customer wants a product returned and will be forced to refund money regardless of the reason. Amazon believes that by making the return policy easier, more customers will be likely to buy.
The popular social media platform has launched new tools to help your customers research your products and pay based on that research.
Facebook and Twitter are adding tools to make it easier to buy products from their sites. Now it’s Instagram’s turn. If your customers are also Instagram users, you can drive more information to them and make it easier for them to buy – right from their mobile device.
The software giant is releasing in the first quarter of 2017 “Microsoft Teams” to compete against Slack’s popular messaging services. (Source: Forbes)
If you’re an Office 365 user and also want to take advantage of Slack’s collaboration and messaging features, now you can…in Office 365. Teams has the entire Microsoft Office 365 suite, including Word, Excel, PowerPoint, OneNote, SharePoint and Power BI, integrated into it. (My company is a Microsoft partner.) Next up: Teams will offer collaboration functions across different companies.
The social media network has announced that it is rolling out quick replies and welcome messages for businesses that communicate with their customers via Direct Messages.
This is further proof that Twitter is expanding itself into a full-blown customer service tool. If, like many companies, you’re using Twitter for this function, now you can build in automatic replies (“thank you for contacting us” or “we’re aware of the issue”) when customers send a Direct Message in the hopes of improving their experience.
Creators can now “pin” a well-liked or popular comment to the top of the thread, show appreciation and – most importantly – enable you to “hold potentially inappropriate comments for review.” In other words, give you better control over negative comments.
As the use of video grows, so too do the number of small businesses that rely on YouTube to deliver sales, training and other educational information. These tools will make the service more business-friendly and improve your visitors’ experience.
0 comments: